FAQ
**1. What is diamond painting?
- Diamond painting is a creative and relaxing craft that involves placing tiny resin diamonds onto a coded adhesive canvas, creating a beautiful and vibrant mosaic-like artwork.
**2. How does diamond painting work?
- Each diamond corresponds to a color on the canvas, and the canvas is marked with symbols to guide you. Simply pick up a diamond using the included tools, apply it to the corresponding symbol, and repeat until the canvas is filled.
**3. What's included in a diamond painting kit?
- Our diamond painting kits typically include a high-quality canvas with poured glue, diamond drills, a diamond applicator resin pen, wax, a tray, and easy-to-follow instructions.
**4. What are "AB" diamonds?
- "AB" diamonds, or Aurora Borealis diamonds, are special diamonds with a iridescent coating that gives them a beautiful rainbow-like effect. These are often included in our premium kits.
**5. How long does it take to complete a diamond painting?
- The time it takes to complete a diamond painting depends on the complexity and size of the design. On average, it may take anywhere from a few hours to several days.
**6. Can I create custom diamond paintings?
- We do Offer Custom Diamond Paintings, please check it out in our Collection Custom Diamond Paintings and follow the instructions.
**7. What should I do if I receive a damaged canvas?
- If your canvas arrives damaged, please contact us within 24 hours of receipt. Provide pictures of the damage, and we'll assist you in resolving the issue and send a replacement if necessary.
**8. How can I track my order?
- Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's website.
**9. Do you ship internationally?
- Yes, we offer international shipping. Shipping times and costs may vary depending on your location.
**10. How do I contact customer support?
- You can reach our customer support team through the online chat on our website or via email on our Contact Us page. We're here to assist you with any questions or concerns.
**11. How long does shipping take?
Our shipping times vary depending on the destination country. Typically, shipping to the US takes between 7-15 days, while shipping to other countries ranges from 7-10 days. Please note that these times may vary based on the delivery carriers and any potential customs delays.
**12. What is the Order Processing Time?
Once an order is placed, every order goes out within 5-7 days after the purchase is made on our website. This quick processing time ensures that customers receive brand-new, freshly produced diamond painting kits, as all our designs are made to order, and we do not keep stock.
Please note that during times of high order volume, processing may take a little longer, but rest assured we are working diligently to ensure your order is handled with the utmost care and quality. Shipping typically takes 7-15 days depending on your location, and we appreciate your patience as we strive to bring you the perfect product.